Shipping policy

At Lutana, we strive to make your shopping experience as smooth and comfortable as possible, from the moment you click "order" until the package reaches your doorstep. We offer reliable and fast shipping covering all governorates across Egypt.

• Shipping Fees: Shipping rates range from 40 EGP to 55 EGP, depending on the delivery governorate.

• Delivery Timeframe: Orders are typically delivered within 3 to 5 business days, starting from the date of order confirmation.

• Order Confirmation: After successfully placing your order, our customer service team will contact you via WhatsApp or a phone call to confirm the details before dispatching.

• Reliable Partners: We use trusted shipping couriers to ensure the safety of your products and the speed of delivery.

• Order Tracking: If you do not receive your order within the specified timeframe, please contact our customer service team to track your shipment.

Important Delivery Note: If you choose to reject the order at your doorstep during delivery, you will be required to pay a partial shipping fee to the courier.